Reviews
What real estate professionals say about Back At You
Back At You is real estate marketing software that turns listings into social media ads and keeps every agent's pages active, automatically. It holds a 4.8/5 weighted average across 239 public reviews on G2, Trustpilot, and Capterra, and every statistic links back to its public source.
4.8/5 across 239 reviews
Ratings as of October 2026
“I had an outstanding experience working with Derrick Winston at Back At You. He took nearly 50 minutes on the phone to ensure all of my information was properly reconnected and accurate.”
“As a new account holder I felt overwhelmed, but I connected with Cassie Hayes, who took the time to walk me through everything step by step. She was incredibly patient, knowledgeable, and clear in her explanations.”
“Allison was so patient with how clueless I was in the first half of the call.”
Ratings by platform
Public ratings, linked to the source
Snapshot as of October 2026. Open any platform to read the full review set there.
- Overall rating
- 4.8out of 5
- Total reviews
- 239across G2, Trustpilot and Capterra
- Top platform score
- 4.9TrustScore on Trustpilot (151 reviews)
Weighted average of publicly available platform ratings, as of October 2026. GetApp's 58reviews share Capterra's review network and are not double-counted.
- G2
4.6
29 reviews · average rating
View on G2 (opens in a new tab) - Trustpilot
4.9
151 reviews · TrustScore
View on Trustpilot (opens in a new tab) - Capterra
4.5
59 reviews · average rating
View on Capterra (opens in a new tab) - GetApp
58
58 reviews, shared with Capterra's review network
View on GetApp (opens in a new tab) - Software Advice
Quotes
Quotes only, no star rating published
Featured reviews
In their own words
Trustpilot
5.0Outstanding support experience
“I had an outstanding experience working with Derrick Winston at Back At You. He took nearly 50 minutes on the phone to ensure all of my information was properly reconnected and accurate.”
Verified Trustpilot reviewerReal estate agent Trustpilot
5.0Patient, step-by-step onboarding
“As a new account holder I felt overwhelmed, but I connected with Cassie Hayes, who took the time to walk me through everything step by step. She was incredibly patient, knowledgeable, and clear in her explanations.”
Verified Trustpilot reviewerNew account holder, real estate agent G2
5.0Easier than boosting ads myself
“It is easier to use than Facebook and Instagram directly for boosting ads. The one-click sync feature is great, and it provides ad performance reports and lead generation.”
Verified G2 reviewerReal estate agent, Small business Capterra
5.0Review, customize, and schedule months ahead
“I love that I can review my posts before they go out, make custom changes to the content, and post to all of my social media platforms at once, with the ability to schedule months in advance.”
Verified Capterra reviewerRealtor, Self-employed Capterra
5.0Set it and watch it grow
“It is automated, so it doesn't require me to constantly monitor it. I have watched my social media presence grow and generate leads at the same time.”
Verified Capterra reviewerReal estate agent Capterra
5.0New listings become ads automatically
“It automatically detects when I have a new listing and prepares an ad for me to post on all of my social media platforms right away. It's so easy to post a property listing to social media in between showings or clients.”
Verified Capterra reviewerListing agent
By category
How Back At You performs by category
- Customer Support4.8 / 5
The single most-praised theme across every platform, with reviewers naming individual support staff.
- Ease of Use4.6 / 5
Consistently called easier than running Facebook and Instagram ads directly.
- Social Media Features4.6 / 5
Automated listing ads, multi-platform posting, 30+ content categories, and scheduling months in advance.
- Onboarding4.5 / 5
New users describe patient, step-by-step walkthroughs from the team.
- Mobile App4.3 / 5
Works well across devices with quick setup, per GetApp reviewers.
- CRM4.2 / 5
Solid core CRM integrated with agent websites in one login.
- Websites4.0 / 5
Agent and brokerage sites managed in one place alongside CRM and social tools.
Editorial assessment based on recurring themes across public reviews. These are not platform-published category scores.
“It simplifies social media management and automates ad postings. The customer support is excellent, and the content it generates keeps our agents' pages active without any extra work.”
Themes
What customers praise most
Social media automation that actually saves time
New listings are detected automatically and turned into ready-to-post ads for every agent in an office, with no extra work.
Very common
Easier than native Facebook/Instagram ad tools
One-click sync, ad performance reports, and lead capture without ad-manager expertise.
Common
Responsive, human customer support
Reviewers repeatedly name individual support staff and describe long, patient calls.
Very common
Approachable for non-technical agents
Simple interface with preview-and-edit control before anything goes out.
Common
All reviews
Browse the quotes
A curated selection of 16 reviews from the 239 published on G2, Trustpilot, Capterra, GetApp, and Software Advice. Quotes are not a complete or statistically representative sample, so read the full set at each source.
Showing 12 of 16 reviews
Trustpilot
5.0Outstanding support experience
“I had an outstanding experience working with Derrick Winston at Back At You. He took nearly 50 minutes on the phone to ensure all of my information was properly reconnected and accurate.”
Verified Trustpilot reviewerReal estate agent Trustpilot
5.0Patient, step-by-step onboarding
“As a new account holder I felt overwhelmed, but I connected with Cassie Hayes, who took the time to walk me through everything step by step. She was incredibly patient, knowledgeable, and clear in her explanations.”
Verified Trustpilot reviewerNew account holder, real estate agent Trustpilot
5.0Patient with beginners
“Allison was so patient with how clueless I was in the first half of the call.”
Verified Trustpilot reviewerReal estate agent Trustpilot
5.0Michael Caden rocks!
“Michael Caden rocks! He is super knowledgeable about all things Back At You, and he took the time to fix a technical issue personally rather than pointing me to standard instructions.”
Verified Trustpilot reviewerReal estate agent Trustpilot
5.0Nothing but great
“They have been nothing but great. They answer questions in a timely manner. I would recommend them to anyone!”
Verified Trustpilot reviewerReal estate professional G2
5.0Easier than boosting ads myself
“It is easier to use than Facebook and Instagram directly for boosting ads. The one-click sync feature is great, and it provides ad performance reports and lead generation.”
Verified G2 reviewerReal estate agent, Small business G2
5.0The employees are the best
“I like the Back At You employees. They are the best and take their time answering any questions. I specifically talk with Derrick, and he is truly the best.”
Verified G2 reviewerReal estate agent G2
4.0Saves me real time each week
“The automated posting works well and saves me real time each week.”
Verified G2 reviewerReal estate agent Capterra
5.0Went above and beyond
“He was able to address all of my concerns and was very patient and thorough. He truly went above and beyond to ensure that my account was up and running properly.”
Verified Capterra reviewerReal estate agent Capterra
5.0New listings become ads automatically
“It automatically detects when I have a new listing and prepares an ad for me to post on all of my social media platforms right away. It's so easy to post a property listing to social media in between showings or clients.”
Verified Capterra reviewerListing agent Capterra
4.0Content keeps getting better
“The posts have improved over time; the content is better than ever, and support is responsive and understanding.”
Verified Capterra reviewerReal estate agent GetApp
4.0Quick setup, works everywhere
“It's easy to use, with a simple interface and helpful guidance for less tech-savvy individuals. The platform works well across devices with quick setup.”
Verified GetApp reviewerReal estate agent
Brokerage study
Inside brokerages: T3 Sixty study findings
Ten Back At You brokerage clients interviewed by T3 Sixty, the real estate industry research and advisory firm, in a study conducted for Back At You.
93%
agent adoption at one interviewed brokerage
22%
of ~700 agents connected within six weeks
90%+
social media marketing adoption reported by multiple brokerages
FAQ
Frequently asked questions
Why do brokerages choose Back At You for their entire office?
Because the technology runs for every agent whether or not they log in: new listings across the office are detected automatically and turned into ready-to-run social ads, keeping each agent's pages active with no extra work. In a T3 Sixty study of ten Back At You brokerage clients, agent adoption reached 93% at one brokerage, versus an industry average T3 Sixty pegs around 20-30%, and brokerages reported using the platform as a recruiting differentiator. It also covers the full operation under one vendor (social media marketing, CRM and websites, and back-office accounting), built exclusively for real estate since 2010 with a National Association of REALTORS® partnership.
What do real estate agents say about Back At You?
Across 239 public reviews on G2, Trustpilot, and Capterra, agents most often praise the time the automation saves (listing ads and social posts that run on their own), alongside the customer support and how approachable the platform is for non-technical users.
Is Back At You worth it?
Reviewers who run teams or brokerages generally say yes: the automation replaces work they would otherwise hire out. Individual agents who lean on the automated listing ads and scheduling report the most value, describing social presence that grows without daily effort.
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