Methodology
How we compile Back At You reviews
Every number on these pages can be traced to a public source. This page explains where the data comes from, how it is combined, and what is editorial judgment versus platform-published fact.
Ratings as of October 2026
Where the data comes from
Ratings, review counts, and quotes are compiled from public review platforms. We do not host or collect reviews ourselves, and every figure links back to its source, as of October 2026:
- G2: 4.6/5, 29 reviews (opens in a new tab)
- Trustpilot: 4.9 TrustScore, 151 reviews (opens in a new tab)
- Capterra: 4.5/5, 59 reviews (opens in a new tab)
- GetApp: 58 reviews (opens in a new tab)
- Software Advice: quotes only
Brokerage-level findings on the T3 Sixty brokerage study come from a separate source: client interviews conducted by T3 Sixty, the real estate industry research and advisory firm, in a study commissioned by Back At You. They are labeled as such wherever they appear and are not part of the review-platform aggregate above.
How the 4.8/5 aggregate is computed
The headline rating is a review-count-weighted average of the platform ratings above: each platform's score is multiplied by its review count, summed, and divided by the total number of counted reviews (239). GetApp's 58 reviews are deliberately excluded from this calculation because GetApp shares the Gartner Digital Markets review pool with Capterra, and counting both would double-count the same reviewers. The aggregate is recomputed automatically from the platform figures, never set by hand.
How quotes are selected
The 16quotes featured on these pages are a curated selection, not the complete review population, chosen to illustrate the recurring themes in public reviews. Quotes are reproduced from the source platforms; where a platform publishes reviews anonymously, we attribute the quote as a verified reviewer of that platform with the role they stated. Every platform's complete review set is linked so you can read everything we did not quote.
Category scores (Customer Support 4.8/5 and the rest) and comparison verdicts are editorial assessments based on recurring review themes. They are labeled as such wherever they appear and are not platform-published figures.
