Q: Do you have a Facebook application for my Like promotion?

A: Yes, the Like Us promotion and every promotion we offer has a Facebook application. There is no additional charge as this is standard for everyone.

Q: Can I use your Like Us promotion to engage existing users or is it just to grow our Fans?

A: First and foremost, the Like Us promotion is intended to grow your Likes through the spreading of your promotion on Wall Post, News Feeds and Shares. A unique aspect of the Like Us promotion is that when an existing user views the promotion reward, a coupon for example, they are encouraged to Share it with their friends and to do a Wall Post upon emailing it or printing the coupon. So yes, it is also a very good engagement tool for existing people who have Liked your Page.

Q: I am not an expert on Facebook, how do you help spread our promotion?

A: No problem, our tools are meant to do all the work for you so you don't need to be an expert. We fully integrate with Facebook's Graph API. In other words, when you Authorize us on Facebook as part of creating your Like Us promotion, we then are able to incorporate all the viral elements of Facebook including Likes, Wall Post, New Feed, Events, Share with Friend, etc. Whenever possible and allowed by Facebook guidelines, we take advantage of all the viral aspects to get your promotion spread across as many people as possible.

Q: Can I customize my promotion page with my own style?

A: Absolutely, we allow you to create a custom page where you can apply your own CSS style and design a page however you choose. If you would like to apply HTML, you will need to contact us and we can work together to make that happen. HTML often opens up security issues so we like to work with a company to make that happen.

Q: Why are your tools different than other Facebook promotions?

A: Few, if any other, companies offer all that we offer and at a cost effective price. We are a complete solution. We offer you the opportunity to build a promotion, take advantage of the inherent viral components of Facebook, integrate a Facebook application on your Page, Grab the Code and place the promotion on your own site, review the analytics and ROI, etc. We provide great customer service and offer best practices, suggestions on language and how to market the promotion after it's built. We think we are pretty unique. We want to provide you the best opportunity to achieve a successful promotion. That is how we differ!

Q: Should I do another Like Us promotion or should I mix it up?

A: Like Us is a great promotion, but we offer a ton of other promotions that will help spread your message and build your social profiles. We are very unique in that we allow a business to mix up their promotions to keep their marketing fresh. One week you can do a Like Us promotion and offer a coupon, the next week you can offer a prize. Maybe the month after you do a Twitter Tweet This promotion or a contest using the Feedback Collector promotion. No one likes to see the same promotion month after month, mix it up and keep your promotion fresh. That is what we are all about, flexibility.

Q: I see when I create a promotion, you ask me to give you Authorization for either Facebook or Twitter. What does that mean exactly?

A: Good question, so to take advantage of Facebook's and Twitter’s viral nature and to enable your users to spread your promotion, we must integrate with the appropriate APIs. This means that each network gives us access to their platforms and certain information and abilities. However, though we can integrate the networks with technology, we are not allowed to access information, initiate a promotion, post an application or spread the promotion unless we have your approval. It totally makes sense and it's a good policy, but we can't work unless you allow us to leverage the tools and technology Facebook and Twitter provide. Don't worry, we are very strict with this information as we will never ever violate your trust. See our Privacy Policy. Without you we don't have a business.

Q: I am looking for a sweepstakes promotion, can you help me?

A: For sure. First select the type of promotion and then enter the details about your promotion. Next you will be taken to the Rewards step. Here you should select the button labeled Prize and then it will ask you to describe your prize. That is all, pretty easy. The only potential tricky part is that with a sweepstakes promotion, you have to have Official Rules for the promotion. These are pretty easy to find as you can do a google search and find a current Official Rules you like and then customize it to fit your promotion. It is also a good idea to include a link to your company's Privacy Policy for participants to view to make sure the information being provided will be kept secure. Click here for more sweepstake resources and FAQ.

Q: What if I want people to go to my site, not your site for the promotion?

A: No problem. We allow you a number of options. First, you can take any promotion we offer and place it on your Facebook Page via our Facebook application. Second, all promotions are available on a URL we provide (most popular when not using the Facebook application). Third, we offer you the ability to Grab the Code and place the code on your own web site. Fourth, once someone participates in your promotion, you can then redirect them to any web page you choose. We have plenty of options for you to choose from.

Q: I see the Redirect is not a promotion, how do I find it and how does it work?

A: The Redirect is an option you select as you create your promotion. The first thing you will need to do is select your promotion. Once this is decided, create your promotion. When you are on the Customize step, you can check off redirect and enter the desired URL you want people to go after they participate in your promotion. Keep in mind if you select the Redirect functionality, user will be immediately directed to that URL once they participate in your promotion. We would suggest you place a “Success” message and also the coupon or prize you are providing.

Q: If I create a Facebook Like Us promotion or really any promotion and I install your Facebook application, am I limited to marketing the promotion just on Facebook?

A: No, some promotions like the Facebook Like Us promotion should be mainly marketed through the Facebook application. Facebook promotions work best when keeping users on Facebook. The Twitter Tweet This promotion is most effective using the page we provide. With that said, we encourage you to take advantage of all the tools and techniques we provide. All promotions should incorporate each of the steps we recommend to give your promotion the best chance for success. These steps are revealed after payment in the step labeled Promote.